Shipping policy

Helliosh Shipping & Delivery Policy

At Helliosh, customer satisfaction is our top priority. We are dedicated to ensuring that your order is delivered safely, quickly, and seamlessly. This Shipping Policy outlines the essential details regarding order processing, shipping, and delivery timelines.

1. Order Processing Time

  • Once your payment is confirmed, your order will be prepared and handed over to our shipping partners within 1 to 3 business days.

  • You will receive an automatic email notification with your tracking information as soon as your order has shipped.

  • Please note that we do not ship on weekends or public holidays in the UK.

2. Shipping Origin

  • UK Fulfillment: As stated in our company policy, Helliosh operates under United Kingdom law. All orders are fulfilled and shipped directly from our logistics center in the United Kingdom.

  • We do not operate a local warehouse in Turkey; therefore, all orders to Turkey are treated as international shipments.

3.Estimated Delivery Time (Approx.)

Note: Delivery times are estimates only and may vary depending on customs processing, operational delays, carrier conditions, and high shipping volumes.

Region / Country Estimated Delivery Time
Europe 5 – 11 Business Days
United States 6 – 11 Business Days
Turkey 15– 30 Business Days
Rest of the World 7 – 14 Business Days

Note: Delivery times are estimates and may vary due to high demand, customs processing, or operational delays with logistics partners.

4. Customs, Duties & Taxes

  • Since we ship from the UK, international orders (including those to Turkey and the EU) may be subject to import taxes, customs duties, and fees levied by the destination country.

  • Customer Responsibility: The recipient is the importer of record and is responsible for all such import fees. Helliosh has no control over these charges and cannot predict what they may be.

5. Tracking Your Order

  • Once your order leaves our fulfillment center, you will receive a confirmation email containing your tracking number.

  • You can track your package via the link provided in the email or directly on our website.

6. Lost or Delayed Packages

  • While we strive to deliver within the estimated timeframes, Helliosh is not responsible for delays caused by customs clearance or unforeseen carrier issues.

  • If your package has not arrived within the estimated window, please contact us at info@helliosh.com so we can assist you in locating your shipment.